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Guarantee and warranty


  1. EXCHANGE:
    • In case you are not satisfied with your order you have the right to exchnge it within 14 days of receipt.
    • Choose your exchange item and write to order@szputnyikshop.hu, then return your original order with its receipt to us.
    • You can also bring the item you wish to excange in person to  Szputnyik shop D-20 and you may replace it with any available product on site. 
    • Do not remove the price tag(label), and do not throw the receipt away, otherwise we are not able to accept the product!
    • The price of shipping back to us and the price of shipping the exchange product are on you. 
    • In case the exchange product is cheaper than the original product we cannot give you money back, so it is your responsibility to decide wheter you want the exchange or not. In case the exchange product has a higher price than the original product then you'll have to pay the difference. 

  2. GUARANTEE
    • Szputnyik shop gives 6 months of warranty for all new (with tags saying NEW), and 3 moths for used (with tags saying VINTAGE&USED) products.
    • Within the given period you can ask for exchange, repair, price reduction, or you may withdraw from the contract.
    • In order to be able to demand guarantee, please keep the receipt of the product and try to preserve the price tag.
3.
DETECTIVE PERFORMANCE, EXCHANGING DAMAGED ITEMS
  • If you recieve the wrong item, or your order arrives damaged, defective performance occurs on our side.
  • In case of defective performance you can file warranty demands or withdraw from the contract.
  • Notify us within 14 days of reciept through email: order@szputnyikshop.hu, or write to HUNGARY, 1074 Budapest, Dohány u. 20. We will notify you of further details. 
4.
CANCELLATION/WITHDRAWAL
  • You have the right to withdraw from the present contract within 14 days of receipt.
  • Notify us if you intent to withdraw, then send us the completed  Notice of Withdrawal/ Cancellation in email to order@szputnyikshop.hu or by mail to Hungary, 1074 Budapest, Dohány Street 20.
  • In order to be able to withdraw from the contract please keep the receipt and do not remove the item’s price tag.
  • Send us the product with the price tag and receipt along with the notice.
5.
REFUNDS
  • In case of exchange we will check the condition of the product, and we will notify you over email, or we wil call you. After that we will exchange the product. 
  • In case of withdrawal you will be refunded within 14 of us recieving your completed Notice of Withdrawal/Cancellation. The whole sum will be refunded except for the cost of return shipping.
  • In case of defective performance you will be refunded within 14 of us recieving your completed Notice of Withdrawal/Cancellation. The whole sum will be refunded, including the cost of return shipping
  • We will not refund you in cash, so please include your banking details as well. 
More information can be found under General Terms and Conditions. 
If you have any questions please contact us through +36 20 281 5410, or order@szputnyikshop.hu.